Aspire! Group built the “Stairway to iXcellence” to lead our people to achieve “Excellence” to the delight of our customers and to be a better person in their life.
The journey started in 2011 by adopting the mindset that “Excellence begins with me”.
“iXcellence” word printed on lanyards were distributed to our people.
The framework for iXcellence involved three steps:
The Second Step is for the “body”, work on “Strengthening” by doing the following
- Build Knowledge & Skills
- Bridge the Gaps
- Build good relationships
- Involvement & Participation
- Admit mistakes & learn from mistakes
- Repeat no same mistakes
- Build Bridges NOT WALLS
- Break WALLS NOT Bridges